FREQUENTLY ASKED QUESTIONS (FAQ)
Everything you need to know about our craft and services.
Generally, we use 950 High-Purity Silver for our collections. However, for more delicate or intricate pieces, we use 925 Sterling Silver to provide the necessary hardness and durability.
All our gold pieces are crafted in 18-karat gold.
Every piece is created in our private production workshops and, depending on demand, in collaboration with our trusted network of master artisan partners.
A defining feature of AmaruMayu jewelry—both in our replicas and original designs—is the profound symbolism within each creation, expressed through its form and colors. Upon request, we can provide detailed information about the meaning of your piece via email.
We primarily use authentic gemstones native to Peru, as well as ethically sourced international stones custom-cut for our designs. We also incorporate lab-grown stones when a specific design requires it. Additionally, we use sacred seashells (such as Spondylus), which have held immense spiritual and cultural value in the Andes since ancient times.
Yes. You can purchase our pieces through our official website, or by contacting us directly via email, phone, or WhatsApp for personalized assistance.
Absolutely. We ship our jewelry and textile art worldwide through DHL, our global export partner. Shipping costs, as well as any international transfer fees or taxes in the destination country, are covered by the customer. Our listed prices include Peruvian national taxes.
While delivery depends on our courier partner, it typically does not exceed 10 business days anywhere in the world. To ensure a timely arrival, we recommend being attentive to any documentation or information requests from DHL to facilitate swift customs clearance.
Each of our locations has specific hours:
- Hotel Boutiques: 6:30 a.m. – 10:30 a.m. and 5:00 p.m. – 9:00 p.m.
- Plaza Mayor (Historic Center): 9:00 a.m. – 1:00 p.m. and 5:00 p.m. – 9:00 p.m.
- Main Gallery: 10:30 a.m. – 4:00 p.m. (or by appointment for personalized visits).
You can find us at the following locations in Cusco:
- Hotel Xima: Av. El Sol 1010.
- Hotel José Antonio (Lobby).
- Hotel José Antonio (Patio): Av. Pardo, Paseo de los Héroes 1080.
- AmaruMayu Historic Center: Calle del Medio 110 (near Plaza de Armas).
- Production Workshop & Main Gallery: Parque España E-3, Urb. Ucchullo Grande.